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View My Profile: 
Hello,
Welcome to my home on the World Wide Web. This site was designed by me for friends, family, and potential employers. On this site you can find my resume, pictures, links, and all of my current contact information.
About Me:
Solutions-oriented IT Professional with more than 10 years of experience designing and leading the implementation and support of high-performance technology solutions to meet challenging business needs.
Strong technical background with a solid history of delivering outstanding customer service. Proven success in leading the support of internal and external customers in all hardware, software and networking issues.
Solid knowledge of network administration and support under Windows NT/2000/2003/2008 and Novell NetWare environments.
Outstanding analytical and troubleshooting skills with demonstrated ability to satisfy users through analysis and problem resolution. Recognized as the “go-to-person” for immediate resolution to technical issues.
Organized, take-charge professional with exceptional follow-through abilities and detail orientation, able to plan and oversee projects from conception to successful conclusions.
Experienced in introducing new processes, procedures and technologies to improve performance, increase customer satisfaction and minimize downtime.
Skilled trainer, mentor and project leader; able to communicate effectively with management, customers, team members and staff at all skill levels.
Certifications:
MCSE 2003(Security), MCSA 2003(Security), MCSE, MCSA, MCP 2.0, CompTIA Security+, CompTIA A+, Certified Novell Administrator 3.0 (CNA), Interwoven Developing Teamsite Templates Certification, Web Site Developer Certification (Learning Tree)
Hardware:
Desktops, Servers, Laptops, Blackberry Wireless Devices, Modems, Network Cards, Mother Boards, Printers, Scanners, VOIP Telephone Systems, Controlled Access Systems
Systems:
Windows NT/2000/2003/2008, Windows 95/98/XP/VISTA, Novell NetWare, MacOS /9.x/10.x, Microsoft Exchange 2003/2007
Protocols:
TCP/IP, WINS, DNS, DHCP, POE, Ethernet, Fast Ethernet, Gigabit
Software:
MS Office Suites, IIS 3.x/4.x/5.x, LAN Desk, Teamsite, HTML
Specialties:
Executive Support, Vendor Management, IT design, IT implementation, IT Support, IT Network, IT Telephony, Internet Marketing, Remote Connectivity, HST Connectivity, Remote Connectivity, VPN, System Design
Education:
B.A., Business Administration Specialization in Management
(Saint Leo University - Tampa, FL)
A.A., Information System Technology (College of Dupage - Glen Ellyn, IL)
 
Thank You,
Matthew D. McCann
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